Vacancy Introduction
The Neighbourhood teams in Leeds Community Healthcare provide care and support to people so that they can stay as well as possible for as long as possible in their own homes.
This role is to work within our Triage Hub Call Centre and is predominantly a telephony role. Our Triage Hub is the front line for patients, relatives and third-party providers to contact the Neighbourhood Teams. The Neighbourhood Team Officer (NTO) is there to provide administrative support to the Clinical Triagers by answering phone calls from Neighbourhood Team patients, relatives and third party providers and directing them where appropriate. The NTO will also process referrals other associated tasks via the in-house computer systems.
The NTO daily activities will include:
- Taking patient, relative and third party calls
- Managing patient waiting lists
- Processing patient referrals
- Updating whiteboards
- Managing Email mailboxes
Our Triage Hub is open 7 days a week, 365 days a year from 07:00 – 22:00. The NTO will work Monday to Sunday 7.5 hours shifts of either 07:00 – 15:00, 09:00 – 17:00, 14:00 – 22:00 as required. The base location for this post is Rutland Lodge Medical Centre (LS7) however the successful candidate must be willing to travel Citywide to support where required.
Should applicants have any questions about the role, please contact Kylie Hope (kylie.hope@nhs.net)
Working for Leeds community Healthcare NHS Trust
Who are we?
Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.
We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.
Perks of the job
Our benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.uk click on the Join Our Team Tab.
Right to Work
This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.
